KAPMAX WARRANTY POLICY AGREEMENT
EFFECTIVE DATE: 1 APRIL 2025
Thank you for choosing Kapmax products. This Warranty Policy Agreement ("Agreement") outlines the terms and conditions of the limited warranty provided by Kapmax for its Interactive Flat Panels, Cameras, and Microphones (collectively, "Products")
1. WARRANTY COVERAGE PERIOD
Kapmax provides the following warranty periods from the date of original purchase:
| Product Category | Standard Warranty Period |
|---|---|
|
Interactive Flat Panels |
3 years |
|
Cameras |
1 year |
|
Microphones |
1 year |
2. WHAT IS COVERED
During the applicable warranty period, Kapmax warrants that the Products will be free from defects in materials and workmanship under normal use and service. This limited warranty covers:
2.1 Interactive Flat Panels
Display panel
Internal component
Controller systems
Touch functionality
Software compatibility (as specified in product documentation)
Connectivity ports
Connectivity ports
Power supply
2.2 Cameras
Image sensor
Processing hardware
Lens assembly
Connectivity components
Power components
2.3 Microphones
Audio pickup elements
Signal processing components
Connectivity features
Power components
3. WHAT IS NOT COVERED
Normal wear and tear
Cosmetic damage (scratches, dents, etc.) that does not affect functionality
Damage resulting from accidents, misuse, abuse, neglect, or improper handling
Damage caused by improper installation, operation, maintenance, or connection to improper voltage supply
Damage caused by natural disasters (floods, lightning, fire, etc.)
Damage caused by unauthorized modifications or repairs
Products with altered, defaced, or removed serial numbers
Products purchased from unauthorized dealers
Consumable parts (e.g., batteries, filters, etc.)
Software issues not related to hardware malfunction
Third-party accessories or peripherals not manufactured by Kapmax
Pixel defects within the acceptable industry standard for the product category
4. HOW TO OBTAIN WARRANTY SERVICE
Contact Customer Support: Reach out to Kapmax Customer Support through one of the following channels:
To obtain warranty service for your Kapmax product
Online: www.kapmax.com/support
Email: support@kapmax.com
Phone: +91 9873141706
Provide Required Information
Troubleshooting: A Kapmax representative may guide you through basic troubleshooting steps to diagnose the issue.
Product model number
Serial number
Date of purchase
Detailed description of the issue
Proof of purchase (receipt or invoice)
Service Options: Depending on the diagnosis, Kapmax will provide one of the following service options:
Remote assistance
On-site service (for eligible Interactive Flat Panel products)
Part Repair
Replacement with Refurbished Product (if eligible)
5. WARRANTY SERVICE OPTIONS
For Interactive Flat Panels, Kapmax offers:
On-Site Service: For the first 3 years of the warranty period, Kapmax will provide on-site service for qualified products within the designated service area. A certified technician will be dispatched to repair the product at your location.
Return for Repair: For locations outside the designated service area or after the initial 3-year period, products may need to be returned to an authorized service center.
5.2 Cameras and Microphones
For Cameras and Microphones, Kapmax offers:
Return for Repair: Products must be returned to an authorized Kapmax service center.
Replacement with Refurbished Unit: If a product cannot be repaired, Kapmax will replace it with a refurbished unit only after receiving and diagnosing the faulty unit at our Service Center. No advance replacement is provided. The replacement model may be of equal or lower specification than the original product. Kapmax assumes no responsibility for customer data; customers are responsible for backing up all data before returning any unit
6. REPAIR OR REPLACEMENT POLICY
At its option, Kapmax will:
Repair the product using new or refurbished parts
Replace the product with an identical model (or equivalent if original model is no longer available)
Replacement with Refurbished Unit: If a product cannot be repaired, Kapmax will replace it with a refurbished unit only after receiving and diagnosing the faulty unit at our Service Center. No advance replacement is provided. The replacement model may be of equal or lower specification than the original product. Kapmax assumes no responsibility for customer data; customers are responsible for backing up all data before returning any unit.
Replacement products or parts assume the remaining warranty period of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage.
7. SHIPPING POLICY
For products requiring return to a service center:
The customer is responsible for proper packaging and shipping to the designated service center
Kapmax will cover the cost of return shipping using standard delivery methods
Expedited shipping options are available at the customer's expense
8. PIXEL POLICY FOR INTERACTIVE FLAT PANELS
Kapmax adopts the industry standard ISO 13406-2 for pixel defects. Warranty coverage for pixel defects is as follows:
Class 1 displays: Maximum of 1 dead pixel per million pixels
Class 2 displays: Maximum of 2 dead pixels per million pixels
Your specific model's classification is listed in the product documentation.
09. LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAPMAX IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF BUSINESS OR DATA; LOSS OF GOODWILL; OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS OF ANY KIND. Some states, provinces, or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
10. LEGAL RIGHTS
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country. This limited warranty is governed by and construed under the laws of the country in which the product purchase took place.
11. WARRANTY TRANSFERS
The warranty is limited to the original purchaser and is non-transferable, except where prohibited by applicable law.
12. SOFTWARE AND FIRMWARE UPDATES
Kapmax may provide software or firmware updates to correct problems with the Products. Installation of these updates is necessary to maintain warranty coverage for issues that could be resolved by such updates.
13. TECHNICAL SUPPORT
Kapmax provides technical support services for all Products under warranty:
Online knowledge base: www.kapmax.com/support/knowledge
Email support: Available 7 days a week (support@kapmax.com)
Phone support: Available Monday through Friday, 10 AM to 6 PM
16. WARRANTY RENEWALS
Extended warranty options may be available. Contact your Kapmax representative or visit www.kapmax.com for available options.
17. CONTACT INFORMATION
For warranty claims and product support:
Kapmax Customer Support Center
H 107 Sector 63 Noida 201301
Phone: +91 9873141706
Email: support@kapmax.com
Website: www.kapmax.com/support
18. UPDATES TO WARRANTY POLICY
Kapmax reserves the right to update this warranty policy. Any changes will apply only to products purchased after the effective date of the revised warranty.
© 2025 Kapmax Technologies Pvt. Ltd. All rights reserved.
At Kapmax, we aim to equip everyone with advanced tools for dynamic and accessible experiences. We are leaders in smart technology, making interactions engaging and interactive for all.
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